Is HeyGen down for everyone or just for me?

Most likely just you. HeyGen answered our server in EU (Falkenstein) on its last check. Use "Test from your connection" on this page to see whether your own browser can reach heygen.com.

Where is HeyGen down?

Nowhere we checked. All 12 places on the outage map above reached HeyGen on their latest check.

What problems do people report with HeyGen?

Nobody has reported a problem in the last 7 days. If HeyGen isn't working for you, add a report at the top of this page so the next visitor knows.

How often does HeyGen go down?

Over the last 30 days HeyGen was reachable in 100% of our 38 scheduled checks. We have not logged an outage in the last 90 days.

How do you check whether HeyGen is down?

Every 5 minutes our server in EU (Falkenstein) looks up heygen.com, connects to it and times how long the homepage takes to start answering. A failed check is repeated before it counts as an outage.

Does HeyGen have an official status page?

Yes, HeyGen posts its own updates at status.heygen.com. We read it every few minutes; at the moment it says "All Systems Operational".

Is HeyGen down? Live status and outage map

heygen.comAI assistantsChecked every 5 minutes

Official status

No, HeyGen is up right now.

It answered in 270 ms. If it isn't working for you, the problem is probably on your side, so see what to try below.

Checked 3 minutes ago from EU (Falkenstein) · Check from other countries

Not working for you? Tell others what's wrong. Reports are anonymous; we don't store IP addresses.

Response time: 270msHTTP 200 OK
Uptime, 24 hours: 100%38 checks
Uptime, 30 days: 100%38 checks
SSL certificate: 65daysValid until Jan 4, 2027

Notify me when HeyGen is down

Leave your email and we'll write to you when our checks find HeyGen down. No account needed.

HeyGen outage map

ReachableProblems or reportsUnreachable

Reached from all 12 places

Fastest from New York, United States (36 ms), slowest from Durban, South Africa (500 ms).

The big dot is our server in EU (Falkenstein), which decides the status above. Small dots are home and mobile connections, one per country. Countries are shaded as visitors run the connection test below or report problems.

Check from other countries

0 of 5 picked

Pick up to 5 countries and watch them on the map. One home or mobile connection in each opens heygen.com through Globalping, so you can see whether a problem is limited to some places. You can do this 3 times an hour.

Last 24 hours

UpProblemsDownNo data

24h agoNo problems detectedNow

Typical 299 msFastest 246 msSlowest 413 ms

500 ms250 ms

24h ago18h12h6hNow

Last 15 checks

Newest first

The latest checks of HeyGen
Time	Result	Answer	Response	From
Oct 30, 15:57 UTCScheduled	Up	200 OK	270 ms	EU (Falkenstein)
Oct 30, 15:52 UTCScheduled	Up	200 OK	240 ms	EU (Falkenstein)
Oct 30, 15:47 UTCScheduled	Up	200 OK	245 ms	EU (Falkenstein)
Oct 30, 15:42 UTCScheduled	Up	200 OK	322 ms	EU (Falkenstein)
Oct 30, 15:37 UTCScheduled	Up	200 OK	321 ms	EU (Falkenstein)
Oct 30, 15:32 UTCScheduled	Up	200 OK	434 ms	EU (Falkenstein)
Oct 30, 15:27 UTCScheduled	Up	200 OK	419 ms	EU (Falkenstein)
Oct 30, 15:22 UTCScheduled	Up	200 OK	460 ms	EU (Falkenstein)
Oct 30, 15:17 UTCScheduled	Up	200 OK	300 ms	EU (Falkenstein)
Oct 30, 15:12 UTCScheduled	Up	200 OK	465 ms	EU (Falkenstein)
Oct 30, 15:07 UTCScheduled	Up	200 OK	464 ms	EU (Falkenstein)
Oct 30, 15:02 UTCScheduled	Up	200 OK	311 ms	EU (Falkenstein)
Oct 30, 14:57 UTCScheduled	Up	200 OK	251 ms	EU (Falkenstein)
Oct 30, 14:52 UTCScheduled	Up	200 OK	241 ms	EU (Falkenstein)
Oct 30, 14:47 UTCScheduled	Up	200 OK	255 ms	EU (Falkenstein)

Test from your connection

Your browser tries to reach heygen.com directly, the same way it would if you opened it. We compare that with our own check to tell whether the problem is the site or your connection.

We record only whether the test worked, how long it took and your country. Ad blockers can block the test for some sites.

Official status

HeyGen status page

All Systems OperationalFrom HeyGen's own status page, read 2 minutes ago

Recently resolved, as reported by HeyGen

incident fixed and monitoringOct 10, 00:37 UTC, 28 h 19 min
Video Agent OutageOct 4, 22:13 UTC, 42 min
HeyGen Video Workflow FailuresSep 18, 23:03 UTC, 6 h 17 min
Seedance OutageSep 16, 18:55 UTC, 2 min
Video Agent GET /v3/video-agents/{session_id} 404s on all new sessionsSep 9, 19:25 UTC, 3 h 39 min
Increase load on our DB causing service degradationAug 20, 04:14 UTC, 1 h 6 min

Problem reports

Nobody has reported a problem with HeyGen in the last 7 days. If it isn't working for you, say so at the top of this page.

Comments

No comments yet

Describe what isn't working with HeyGen to help the next person.

HeyGen outage history

Last 90 days

No outages in the last 90 days

Every scheduled check of HeyGen has been answered since we started monitoring it.

If HeyGen isn't working for you

Reload without the cache
Press Ctrl+F5 on Windows or Cmd+Shift+R on a Mac, or open the site in a private window.
Try another network
Switch between Wi-Fi and mobile data. If it works on one, the problem is your network or provider.
Pause extensions and VPN
Ad blockers, VPNs and proxies are common causes of sites failing to load.
Restart the app or device
For mobile apps, also check for an update.
Check your clock
A wrong date or time on your device breaks secure connections.
Refresh your DNS
If only HeyGen fails, restart your router or switch to a public DNS resolver.

Common questions about HeyGen

Is HeyGen down for everyone or just for me?: Most likely just you. HeyGen answered our server in EU (Falkenstein) on its last check. Use "Test from your connection" on this page to see whether your own browser can reach heygen.com.
Where is HeyGen down?: Nowhere we checked. All 12 places on the outage map above reached HeyGen on their latest check.
What problems do people report with HeyGen?: Nobody has reported a problem in the last 7 days. If HeyGen isn't working for you, add a report at the top of this page so the next visitor knows.
How often does HeyGen go down?: Over the last 30 days HeyGen was reachable in 100% of our 38 scheduled checks. We have not logged an outage in the last 90 days.
How do you check whether HeyGen is down?: Every 5 minutes our server in EU (Falkenstein) looks up heygen.com, connects to it and times how long the homepage takes to start answering. A failed check is repeated before it counts as an outage.
Does HeyGen have an official status page?: Yes, HeyGen posts its own updates at status.heygen.com. We read it every few minutes; at the moment it says "All Systems Operational".