Is Help Scout down for everyone or just for me?

Most likely just you. Help Scout answered our server in EU (Falkenstein) on its last check. Use "Test from your connection" on this page to see whether your own browser can reach helpscout.com.

What problems do people report with Help Scout?

Nobody has reported a problem in the last 7 days. If Help Scout isn't working for you, add a report at the top of this page so the next visitor knows.

How often does Help Scout go down?

Over the last 30 days Help Scout was reachable in 100% of our 623 scheduled checks. We have not logged an outage in the last 90 days.

How do you check whether Help Scout is down?

Every 5 minutes our server in EU (Falkenstein) looks up helpscout.com, connects to it and times how long the homepage takes to start answering. A failed check is repeated before it counts as an outage.

Does Help Scout have an official status page?

Yes, Help Scout posts its own updates at status.helpscout.com. We read it every few minutes; at the moment it says "All Systems Operational".

Is Help Scout down? Live status and outage map

helpscout.comMessaging & callsChecked every 5 minutes

Official status

No, Help Scout is up right now.

It answered in 121 ms. If it isn't working for you, the problem is probably on your side, so see what to try below.

Checked just now from EU (Falkenstein) · Check from other countries

Not working for you? Tell others what's wrong. Reports are anonymous; we don't store IP addresses.

Response time: 121msHTTP 200 OK
Uptime, 24 hours: 100%274 checks
Uptime, 30 days: 100%623 checks
SSL certificate: 145daysValid until Apr 9, 2027

Notify me when Help Scout is down

Leave your email and we'll write to you when our checks find Help Scout down. No account needed.

Help Scout outage map

ReachableProblems or reportsUnreachable

Reached from EU (Falkenstein)

The big dot is our server in EU (Falkenstein), which decides the status above. Small dots are home and mobile connections, one per country. Countries are shaded as visitors run the connection test below or report problems.

Check from other countries

0 of 5 picked

Pick up to 5 countries and watch them on the map. One home or mobile connection in each opens helpscout.com through Globalping, so you can see whether a problem is limited to some places. You can do this 3 times an hour.

Last 24 hours

UpProblemsDownNo data

24h agoNo problems detectedNow

Typical 167 msFastest 117 msSlowest 355 ms

400 ms200 ms

24h ago18h12h6hNow

Last 15 checks

Newest first

The latest checks of Help Scout
Time	Result	Answer	Response	From
Nov 15, 01:49 UTCScheduled	Up	200 OK	121 ms	EU (Falkenstein)
Nov 15, 01:44 UTCScheduled	Up	200 OK	367 ms	EU (Falkenstein)
Nov 15, 01:39 UTCScheduled	Up	200 OK	149 ms	EU (Falkenstein)
Nov 15, 01:34 UTCScheduled	Up	200 OK	277 ms	EU (Falkenstein)
Nov 15, 01:29 UTCScheduled	Up	200 OK	157 ms	EU (Falkenstein)
Nov 15, 01:24 UTCScheduled	Up	200 OK	124 ms	EU (Falkenstein)
Nov 15, 01:18 UTCScheduled	Up	200 OK	116 ms	EU (Falkenstein)
Nov 15, 01:13 UTCScheduled	Up	200 OK	229 ms	EU (Falkenstein)
Nov 15, 01:07 UTCScheduled	Up	200 OK	122 ms	EU (Falkenstein)
Nov 15, 01:02 UTCScheduled	Up	200 OK	203 ms	EU (Falkenstein)
Nov 15, 00:57 UTCScheduled	Up	200 OK	129 ms	EU (Falkenstein)
Nov 15, 00:52 UTCScheduled	Up	200 OK	170 ms	EU (Falkenstein)
Nov 15, 00:47 UTCScheduled	Up	200 OK	137 ms	EU (Falkenstein)
Nov 15, 00:42 UTCScheduled	Up	200 OK	170 ms	EU (Falkenstein)
Nov 15, 00:36 UTCScheduled	Up	200 OK	326 ms	EU (Falkenstein)

Test from your connection

Your browser tries to reach helpscout.com directly, the same way it would if you opened it. We compare that with our own check to tell whether the problem is the site or your connection.

We record only whether the test worked, how long it took and your country. Ad blockers can block the test for some sites.

Official status

Help Scout status page

All Systems OperationalFrom Help Scout's own status page, read 1 minute ago

Recently resolved, as reported by Help Scout

Possible email delays for Microsoft 365 / Outlook usersNov 13, 08:33 UTC, 15 h 29 min
Mailbox counts, folders, reports, search resultsSep 22, 18:56 UTC, 36 min
Mailbox countsAug 31, 15:09 UTC, 3 h 57 min
App Access IssuesAug 18, 15:38 UTC, 3 h 12 min

Problem reports

Nobody has reported a problem with Help Scout in the last 7 days. If it isn't working for you, say so at the top of this page.

Comments

No comments yet

Describe what isn't working with Help Scout to help the next person.

Help Scout outage history

Last 90 days

No outages in the last 90 days

Every scheduled check of Help Scout has been answered since we started monitoring it.

If Help Scout isn't working for you

Reload without the cache
Press Ctrl+F5 on Windows or Cmd+Shift+R on a Mac, or open the site in a private window.
Try another network
Switch between Wi-Fi and mobile data. If it works on one, the problem is your network or provider.
Pause extensions and VPN
Ad blockers, VPNs and proxies are common causes of sites failing to load.
Restart the app or device
For mobile apps, also check for an update.
Check your clock
A wrong date or time on your device breaks secure connections.
Refresh your DNS
If only Help Scout fails, restart your router or switch to a public DNS resolver.

Common questions about Help Scout

Is Help Scout down for everyone or just for me?: Most likely just you. Help Scout answered our server in EU (Falkenstein) on its last check. Use "Test from your connection" on this page to see whether your own browser can reach helpscout.com.
What problems do people report with Help Scout?: Nobody has reported a problem in the last 7 days. If Help Scout isn't working for you, add a report at the top of this page so the next visitor knows.
How often does Help Scout go down?: Over the last 30 days Help Scout was reachable in 100% of our 623 scheduled checks. We have not logged an outage in the last 90 days.
How do you check whether Help Scout is down?: Every 5 minutes our server in EU (Falkenstein) looks up helpscout.com, connects to it and times how long the homepage takes to start answering. A failed check is repeated before it counts as an outage.
Does Help Scout have an official status page?: Yes, Help Scout posts its own updates at status.helpscout.com. We read it every few minutes; at the moment it says "All Systems Operational".